GENERAL
What does the door ordering process look like?
- Choose your door. Every home is unique and you can choose from our wide selection to find the perfect door to suit your style.
- Review the door build (door finish, glass design, measurement, hardware and jamb) and checkout using a payment method of your choice.
- To make sure your door works in your home, our Measurement Service team will schedule a quick appointment to confirm your door measurement.
- Your entry door will ship after 3 to 4 weeks and you'll be notified of your order status.
- Installation team will contact you to schedule an appointment to deliver and install your brand new front door.
PAYMENT & ORDERS
What payment methods do you accept?
We accept payment from debit or credit cards - American Express, Discover, VISA, Mastercard, as well as payments made by PayPal, Amazon Payments, Apple Pay.
All transactions are in US Dollars.
Experiencing problems paying?
Oh no! Please try an alternative payment method or contact our Customer Service team and one of our representatives will help you as soon as they can.
Can I change or cancel my order?
Once you have placed an order, we will have someone from our measurement service team schedule an appointment with you to ensure a perfect fit. You have up until the measuring team confirms the measurements with manufacturing to change or cancel the order.
We are unable to interfere with the process once the door has started being built.
Make sure to know the style you want and get the right measurements with us before then!
Where is my order confirmation?
Once you have placed an order, you will receive an email confirmation that your order is pending. Once you have a measurement consultation, we will process your order to be manufactured and you will receive another email confirming this. If for some reason, you did not receive the email, please check your spam/junk folders. If you still cannot find this, please log into your account to check that your order went through.
SHIPPING
How long until my order is sent out?
you can check how far along we are in sending out your order by clicking the "Order Status" next to your order on the My Orders page.
Where are my items shipped from?
Orders are shipped from warehouse locations in the United States and China depending on the product.
Can I track the status of my order?
Once your item has been shipped, you will be sent an accompanying email with a tracking number. You can check track your order here:
https://www.oloadoors.com/track-a-parcel
or by logging in and clicking into your order on the My Orders page.
RETURNS & REFUNDS
What is your return policy?
If a door is measured and installed with our team, and there is a sizing issue, we will offer a return and full refund covering both the door and installation costs.
However, if an external contractor is engaged for the installation, regrettably, we cannot facilitate returns or issue refunds under any circumstances.
We recommend utilizing our dedicated installation team to ensure a seamless experience and the best possible outcome for your door installation.
How do I start a return?
You can start a return here.
To start the process, add your order number and email used to make the purchase.When will I receive my refund?
Once your return is received and inspected, the refund will be processed to the original payment method. Please allow up to 10 business days for us to process your refund once we receive your merchandise.
PRODUCTS
Are your products manufactured ethically?
All products are made by human beings given fair compensation and benefits. We are committed to fair employment and safe working conditions.
Do your doors offer warranty?
We offer limited lifetime warranty on all our doors.
SERVICES
Will someone contact me for measurement?
Our team will reach out to you after a door is purchased to schedule a measurement consultation. If no one has reached out to you within 72 hours, contact us.
Will someone contact me for installation?
Our team will reach out to you once your door has been shipped to schedule a professional installation. If no one has reached out to you within 72 hours, contact us.
My door was installed incorrectly, what should I do?
We apologize for any inconvenience you may have experienced. If you believe your door has been installed incorrectly, please contact our customer service immediately here. We are committed to ensuring your satisfaction, and our team will take the necessary steps to address and rectify any installation issues promptly.
Is there warranty on installation?
Yes, we offer warranty on both installation and doors.